Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 26, 2026

At Garden Forge Works, we want you to receive your garden and outdoor equipment promptly and in perfect condition. This policy explains our shipping options, costs, and how we handle delivery issues.

Shipping Rates and Delivery Times

We offer the following shipping options for orders placed on gardenforge.us:

• Standard Shipping: A flat rate of $8.00 per order.
• Free Shipping: Automatically applied to all orders over $45.00 before taxes and after any applicable discounts.

We process and dispatch orders on business days (Monday through Friday). Most orders are prepared for shipment within 1–2 business days after your order is confirmed. Delivery times vary depending on your location and the carrier assigned to your package, but you will receive a tracking number as soon as your order ships.

Order Confirmation and Tracking

Once you place an order, you will receive an email confirmation with your order details. When your package leaves our facility, we will send you a shipping confirmation email that includes a tracking number and a link to follow your package’s journey. You can also check your order status anytime by contacting our support team.

Address Accuracy

Please make sure your shipping address is complete and correct before you submit your order. If you realize you made a mistake, contact us immediately. We will do our best to correct the address before the package ships. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping costs may apply.

Split Shipments

If your order contains items that are stored in different locations or ships from different suppliers, we may send your items in separate packages. You will receive a separate tracking number for each shipment, and free shipping thresholds are based on the total order value, not per package.

Carrier Events and Delivery Delays

Once your order is in the carrier’s hands, delivery times are estimates, not guarantees. While most orders arrive on time, factors such as severe weather, carrier capacity, or address issues can cause delays. If a carrier event interrupts delivery, we will work with the carrier to resolve it as quickly as possible.

Failed Delivery and Package Retrieval

If the carrier attempts delivery but no one is available, the carrier will usually leave a notice with instructions for pickup or rescheduling. Please follow those instructions promptly, as packages that are not claimed may be returned to us. If a package is returned as undeliverable, we will contact you to arrange a reshipment or refund, as appropriate.

Missing or Damaged Packages

We take great care in packing your items, but if something goes wrong, we are here to help:

• Damaged in transit: If your package arrives damaged, please keep all packaging and contact us within 48 hours of delivery so we can file a claim with the carrier and arrange a replacement or refund.
• Missing package: If your tracking shows delivered but you have not received the package, contact us right away. We will work with the carrier to trace the shipment and, if needed, initiate a claim.
• Lost in transit: If a shipment has not moved in five days, our logistics lead will open a carrier investigation and provide you with an update within 48 hours.

Specialist Shipping Support

For any questions about tracking, delivery dates, or carrier issues, our dedicated shipping team is ready to help. When contacting them, please have your order number and, if available, the tracking number ready.

• Shipping Support Email: shipping@gardenforge.us
• Response Time: Within 12 business hours

The shipping team handles tracking updates, delayed packages, damaged or lost shipments while in transit, address corrections, rerouting requests, and customs or import questions for non-US orders.

General Customer Support

For all other inquiries—including order placement, coupon questions, product information, or anything else—reach out to our main support channel:

• Email: support@gardenforge.us
• Response Time: Within 24 business hours

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails received outside these hours are logged and addressed by the next business day. When contacting us, please include your order number (if applicable), full name and email address, and a clear description of your question or issue.

Non-US Orders

For orders shipped outside the United States, customs and import duties may apply. The customer is responsible for any customs fees, taxes, or import duties levied by the destination country. Our shipping support team can assist with customs or import questions for non-US orders.

If you have any other questions about shipping, please don’t hesitate to contact us—we’re always happy to help before or after your purchase.