Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 2026-08-26

This Privacy Policy explains how Garden Forge Works ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from gardenforge.us (the "Site").

Who We Are

Garden Forge Works is an independent multi-brand specialist for garden and outdoor equipment. We operate the storefront at gardenforge.us, where we offer products from Bootstrap Farmer, Greenes Fence, Full Circle, and AC Infinity for comparison and purchase.

Our storefront is operated and managed by Creekstone Garden Operations, LLC, a limited liability company registered in Idaho. This entity handles inventory management, order fulfillment, customer service, quality assurance, and compliance with applicable commerce regulations. For the purposes of this Privacy Policy, "we," "us," and "our" refer to both Garden Forge Works and Creekstone Garden Operations, LLC in their respective roles.

Information We Collect

Information You Provide Directly

When you place an order, create an account, or contact our support team, we may collect the following information:

• Contact details: Your full name, email address, shipping address, and billing address.
• Payment information: Credit card details or PayPal account information. Note that payment processing is handled securely by our payment providers, and we do not store full card numbers on our servers.
• Order details: Products purchased, order history, and any preferences you express.
• Communications: The content of any emails or messages you send to our support team (support@gardenforge.us) or our privacy team (privacy@gardenforge.us).

Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and browsing activity, including:

• Your IP address, browser type, and operating system.
• Pages you visit, time spent on the Site, and referring URLs.
• Cookies and similar technologies (see the "Cookies" section below).

Transaction and Support Records

We maintain records of your purchases, including order numbers, transaction dates, amounts paid, and any correspondence with our support team. These records help us provide accurate customer service and fulfill our legal obligations.

How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment: To process payments, ship your products, and send order confirmations and updates.
• Customer support: To respond to your inquiries, resolve issues, and provide pre- and post-purchase assistance across all brands we carry.
• Coupon and promotion administration: To validate and apply promotional codes, such as GARDEN15, which entitles you to 15% off eligible items at checkout.
• Service improvement: To understand how customers use our Site, improve our product selection, and enhance your shopping experience.
• Legal compliance: To comply with applicable laws and regulations, and to protect our rights and the rights of our customers.

Service Providers and Third Parties

We share your personal information with trusted service providers who assist us in operating our business:

• Payment processors: We accept credit card payments and PayPal. These providers handle your payment information securely and are governed by their own privacy policies.
• Shipping carriers: We share your name and delivery address with carriers to deliver your orders. Standard shipping is $8.00, and orders over $45.00 qualify for free shipping.
• E-commerce platform providers: We may use third-party software to host our storefront and manage product listings.

We do not sell your personal information to third parties. We only share information as necessary to provide our services or as required by law.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how the Site is used. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly without them.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption for data transmitted during checkout, restricted access to personal data within our organization, and regular security reviews. While no method of transmission over the internet is completely secure, we work diligently to safeguard your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, and dispute resolution. Transaction records are retained in accordance with applicable commercial regulations. When information is no longer needed, we securely delete or anonymize it.

Your Choices and Privacy Requests

You have the right to:

• Access and correction: Request a copy of the personal information we hold about you, or ask us to correct inaccurate data.
• Opt-out of marketing: Request that we stop sending you promotional communications.
• Deletion: Ask us to delete your personal information, subject to legal and contractual restrictions.
• Data portability: Request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact our legal and privacy department at privacy@gardenforge.us. We verify the requester's identity using order records, then comply with applicable privacy laws in the jurisdiction of our operations. We document every request and track its completion. Our team responds to privacy requests within 24 business hours. For complex or sensitive queries, our compliance officer will respond within 3 business days.

Legal and Privacy Department

For questions about how your personal data is handled, data subject access requests, opt-out requests for marketing communications, Terms of Service clarifications, or other legal or regulatory inquiries, contact:

• Email: privacy@gardenforge.us
• Handling process: We verify the requester's identity using order records, comply with applicable privacy laws, and track every request to completion. For complex or sensitive queries, our compliance officer responds within 3 business days.
• First response time: Within 24 business hours

When contacting us, please include the nature of your request, the specific personal data involved (if applicable), and your order number or account identifier if the request relates to order data.

Children's Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@gardenforge.us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and post a notice on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

For general questions about your order, assistance with placing an order, coupon code questions, or basic product questions, our customer support team is available:

• Email: support@gardenforge.us
• Business hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT)
• Response time: Within 24 business hours

Emails and voicemails received outside business hours are logged and addressed by the next business day. Our support team reviews your inquiry, checks the order status, and provides a direct answer. If your request is outside their scope, they forward it to the appropriate department and notify you of the next step. If a query requires a department's input, you will receive a response from that department within two business days.

When contacting support, please include your order number (if applicable), full name, email address, and a clear description of the question or issue.

For privacy-specific matters, contact our legal and privacy department at privacy@gardenforge.us.

You may also write to us at:

Garden Forge Works
1487 Willow Creek Drive
Boise, ID 83702
United States