Contact Garden Forge Works

We're here to help with every question, from pre-purchase advice to after-sales support. Reach the right team quickly using the directory below. Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT). Emails and voicemails received outside these hours are logged and addressed by the next business day.

Storefront Operating Identity

Garden Forge Works is operated by Creekstone Garden Operations, LLC, a limited liability company registered in Idaho. This entity manages our storefront at 1487 Willow Creek Drive, Boise, ID 83702, United States and is responsible for inventory, order fulfillment, customer support, and compliance with applicable regulations. Since 2018, we've been an independent multi-brand specialist for garden and outdoor equipment, offering clear product details, honest comparisons, and dependable support across every brand we carry.

Primary Support

For general inquiries, order assistance, coupon questions, or basic product help, start here. Our primary support team reviews your inquiry, checks order status, and provides a direct answer. If your request needs a specialist, we'll forward it to the right department and let you know the next step.

• Email: support@gardenforge.us
• First response time: Within 24 business hours
• Handling: Our team reviews the inquiry, checks order status, and provides a direct answer. If the request is outside their scope, they forward it to the appropriate department and notify you of the next step.
• Escalation: If a query requires a department's input, you'll receive a response from that department within two business days.

When contacting us, please include your order number (if applicable), full name, email address, and a clear description of the question or issue.

Specialist Departments

For faster resolution, use the specialist department that matches your need. Each team has specific expertise and response times.

Pre-Sales Support

Have questions about compatibility, sizing, or which product suits your garden? Our pre-sales specialists offer tailored recommendations using published specifications and hands-on training.

• Email: presales@gardenforge.us
• First response time: Within 12 business hours
• Handling: A specialist reviews your inquiry and offers tailored recommendations. For multi-item questions, they may suggest a comparison list.
• Escalation: If a question exceeds our product knowledge, we escalate to the brand's technical resources and respond within 48 hours.

Please include your intended use (e.g., raised bed dimensions, greenhouse size, plant type), current products or systems you own, and questions about specific items.

After-Sales Support

Need to change an order, request a return, or track a refund? The after-sales team verifies orders, confirms eligibility under our 30-day return policy, and issues prepaid return labels when applicable.

• Email: aftersales@gardenforge.us
• First response time: Within 12 business hours
• Handling: We verify the order, confirm eligibility, and issue a prepaid return label when applicable. Refunds are processed within policy timelines once the return is received.
• Escalation: If a return is disputed or involves a chargeback, it escalates to the primary support lead for review within 48 hours.

Please include your order number, product(s) involved, and reason for return or issue.

Quality Assurance

For product defects, authenticity verification, or warranty coordination, our quality team assesses evidence and coordinates with brands when needed.

• Email: quality@gardenforge.us
• First response time: Within 12 business hours
• Handling: We assess the evidence, compare batch or serial numbers against records, and if necessary, request the item for inspection. Once confirmed, we recommend a replacement, refund, or warranty claim.
• Escalation: If a quality issue affects a large batch or needs supplier involvement, our quality lead coordinates with the brand and keeps you informed within 72 hours.

Please include your order number and item name, photos or videos showing the issue, confirmation the item was purchased from our storefront, and details of when the problem appeared.

Legal & Privacy

For data subject requests, opt-outs, or other legal and privacy matters, contact our compliance-focused team.

• Email: privacy@gardenforge.us
• First response time: Within 24 business hours
• Handling: We verify identity using order records, then comply with applicable privacy laws. Every request is documented and tracked.
• Escalation: For complex queries, our compliance officer responds within 3 business days.

Please include the nature of the request, specific personal data involved (if applicable), and order number or account identifier if related to order data.

Shipping Support

For tracking, delays, damaged or lost shipments, or address corrections, our shipping team works with carriers to resolve issues.

• Email: shipping@gardenforge.us
• First response time: Within 12 business hours
• Handling: We look up the shipment in the carrier system, confirm delivery timelines, and file claims or trace requests if lost or damaged. We also coordinate replacements when the policy allows.
• Escalation: If a shipment hasn't moved for five days, our logistics lead initiates a carrier investigation and provides an update within 48 hours.

Please include your order number, tracking number (if available), carrier name and status if known, and a description of the shipping issue.

Our Service Promise

Since our founding in 2018, we've built Garden Forge Works on one simple idea: helpful pre- and post-purchase support across all our brands. Whether you're comparing Bootstrap Farmer, Greenes Fence, Full Circle, or AC Infinity tools, or need help after your order arrives, you can count on clear answers and timely solutions. We're an independent multi-brand specialist, and that independence lets us give you honest guidance and practical help—not just sales.

Apply GARDEN15 at checkout for 15% off eligible items. Coupon eligibility follows checkout rules.

Ready to Reach Us?

Choose the department above for the fastest help, or email support@gardenforge.us for general questions. We're here to make sure your garden projects succeed.