Refund Policy

Refund Policy

Refund Policy

Last updated: August 26, 2026

At Garden Forge Works (gardenforge.us), we want you to be completely satisfied with your garden and outdoor equipment purchase. This Refund Policy explains your rights and the steps to take if you need to return an item, request a refund, or exchange a product.

Return Window and Eligibility

You may return any eligible item within 30 days of delivery. To qualify for a return, items must be in their original condition, unused, and in their original packaging with all included accessories and documentation. Please note that the 30-day return period begins on the date your order is delivered, not the date of purchase.

Condition Requirements

Returned items must not show signs of use, installation, or assembly. We recommend inspecting your item and its packaging immediately upon delivery, before you begin any installation or use. If anything appears damaged, incomplete, or incorrect, take photos and contact our quality assurance team right away — we will promptly assist with a replacement or return.

How to Start a Return

To initiate a return, please contact our after-sales team with the following information:

• Your order number
• The product(s) involved in the return
• The reason for your return or the issue you encountered
• Your full name and the email address used for the order

Once we receive your request, we will verify your order, confirm eligibility based on this policy, and issue a prepaid return label when applicable. Returns are typically processed within a few business days after we receive your returned item.

Refund Processing

Refunds are issued to your original payment method once the returned item is received and inspected. If you paid by credit card, please allow 5–10 business days for the refund to appear on your statement after we process it. If you paid via PayPal, the refund will be returned to your PayPal account within 3–5 business days of processing.

Shipping Fees

• Free shipping is available on all orders over $45.00
• Standard shipping costs $8.00 for orders below this threshold

Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect item shipped, damaged item, or defective product). In such cases, we will also provide a free return label and refund any original shipping charges you paid.

Exchanges

If you need to exchange an item for a different size or model, contact our after-sales team at aftersales@gardenforge.us within the 30-day return window. We will guide you through the exchange process. Exchanges are subject to product availability; if the requested item is unavailable, we will issue a full refund instead.

Damaged, Incorrect, or Defective Items

If you receive a damaged, incorrect, or defective item, please contact our quality assurance team within the 30-day return window. We will assess the evidence you provide and arrange for a replacement or refund. Our quality assurance team can be reached at quality@gardenforge.us and will respond within 12 business hours.

When reporting a damaged or defective item, please provide:

• Your order number and item name
• Clear photos or videos showing the issue
• Confirmation that the item was purchased from our storefront
• Details of when the problem appeared

Quality and Authenticity Review Process

We stand behind the authenticity of every product sold through Garden Forge Works. Each item is a genuine product from the stated brand — we do not sell unauthorized replicas, gray-market imports, or factory seconds.

When you submit a quality or authenticity concern, our review process follows clear stages:

• Acknowledgment: We log your claim and acknowledge it within one business day.
• Examination: Our quality team examines the photos and order records you provide, and may ask for additional details or the item itself.
• Consultation: We consult with the supplier or brand representative if needed to confirm authenticity or assess the defect.
• Resolution: We issue a resolution decision within five business days of receiving all necessary information.

If we verify that an item is not authentic, we will refund the full purchase price, provide a free return label, and send you a replacement of the correct item if you wish. We also review our sourcing for that batch to prevent future occurrences.

For quality issues, we may recommend a replacement, refund, or warranty claim depending on the nature of the problem. If a quality issue affects a large batch or requires supplier involvement, our quality lead coordinates directly with the brand and keeps you informed within 72 hours.

Warranty Coverage

Warranty coverage follows the product information and support guidance provided by the manufacturer for each item. If you believe your product is defective and within its warranty period, contact our quality assurance team, and we will coordinate with the brand to assess your claim and arrange a resolution.

Order Changes and Cancellations

If you need to change or cancel your order before it ships, contact our after-sales team as soon as possible. We will do our best to accommodate your request if the order has not yet been packed or shipped. Once an order has shipped, the standard return process applies.

Missing or Partial Shipments

If your order arrives with a missing item or appears to be a partial shipment, contact our after-sales team within 48 hours of delivery. We will verify our shipping records and arrange for the missing item to be sent promptly or issue a refund if the item is unavailable.

How to Contact Us

We're here to help. Our support team is available by email at support@gardenforge.us and will respond within 24 business hours. For specialized assistance, please reach out to the appropriate department below:

After-Sales Support

• Email: aftersales@gardenforge.us
• Handles: Order changes or cancellations before shipment, return requests and refund status, exchanges for a different size or model, and missing item or partial shipment issues
• Response time: Within 12 business hours

Quality Assurance

• Email: quality@gardenforge.us
• Handles: Product defects or damage that occurred during use or assembly, authenticity verification requests, warranty support coordination, and reports of potential counterfeit items
• Response time: Within 12 business hours

General Support

• Email: support@gardenforge.us
• Handles: General order inquiries, assistance with placing an order, coupon code questions, and basic product questions
• Response time: Within 24 business hours

Support hours are Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails and voicemails received outside these hours are logged and addressed by the next business day. If a query requires another department's input, you will receive a response from that department within two business days.

Garden Forge Works is operated by Creekstone Garden Operations, LLC, a limited liability company registered in Idaho. We are an independent multi-brand specialist for garden and outdoor equipment, offering products from Bootstrap Farmer, Greenes Fence, Full Circle, and AC Infinity. We are not the official website of any of these brands, but we guarantee that every item we sell is a genuine product from the stated brand, sourced through authorized distributors and direct manufacturer channels.

If you have any questions about this Refund Policy, please contact us at support@gardenforge.us or write to us at:

Garden Forge Works
1487 Willow Creek Drive
Boise, ID 83702
United States